Testimonials for Future Ford of Sacramento

Some of our Recent Happy Customers

As a small business guy, I have a good understanding of the practical need to provide great customer service.  We simply cannot afford to lose clients, especially if treating them great is all it takes to keep them.  There is another level to customer service that few companies have the ability or wisdom to provide:  It's when they make the customer feel like they are a celebrity.  That could easily sound like an exaggeration, but when you are made to feel important, like your time is valuable, you are respected, your opinion is all that matters, and your satisfaction is guaranteed, you get that celebrity feeling.

Right out of the customer service play book- A HOME RUN!  Oh ya, the new Ruby Red Explorer Sport is great too!
Best Regards,
Landon G.

Customer: The Reyes Family of Sacramento, CA | Vehicle: 2015 Ford Focus

Customer:  Dennis Nicholas of Folsom, CA | Vehicle: 2015 Ford Fiesta

Customer: Wendy Fierros of Auburn, CA | Vehicle: 2009 Toyota Camry

Customer: William Spencer of West Sacramento, CA | Vehicle: 2011 Toyota Tundra Pickup Truck | Sales: Ahmad Bashir

Customer:  Samuel Thompson JrVehicle:  2012 Certified PreOwned Ford Ranger Pickup TruckSales:  Michael Murphy
Happy customer in front of his CPO Ranger. Samuel Thompson Jr. Salesman was Michael Murphy at Future Ford of Sacramento

Customer:  Roni and Cameron Miller | Vehicle:  Certified PreOwned 2013 Ford Explorer | Sales:  Michael Murphy
Happy customers Roni and Cameron Miller in front of theire CPO loaded Explorer. Salesman was Michael Murphy at Future Ford of Sacramento.

Customer:  Lisha Clark of Red Bluff, CA | Vehicle:  2014 Ford Escape Titanium | Sales:  Alex Panchenko

Customer:  Alyssa Lopez of Sacramento, CA | Vehicle:  2013 Dodge Avenger | Sales:  Lino Arellano

Customer:  Caroll Eutimia of Sacramento, CA | Vehicle:  2014 Ford Focus | Sales:  Alex Panchenko

Customer:  Eric, Jennifer, David and Lacie Hines | Vehicle:  2014 Ford Focus | Sales:  Kevin Lee

Customer:  Marcella Rukula | Vehicle:  Certified Preowned 2012 Ford Focus Hatchback | Sales:  Blake Paulson

Customer:  Pam Paulson | Vehicle:  2014 Ford Fusion Titanium Hybrid | Sales:  Blake Paulson

Customer:  Latasha Jackson | Vehicle: Certified Preowned 2012 Ford Edge | Sales: Blake Paulson

Customer:  Therese Johnson | Vehicle:  2011 Subaru Outback | Sales:  Blake Paulson

Customer:  Joe and Catrina Beeson | Vehicle:  2015 Ford F250 Super Duty Platinum Pickup Truck | Sales:  Blake Paulson

Customer:  Erica Haddad and Skot Waller | Vehicle:  2015 Ford Fusion | Sales  Blake Paulson

Customer:  Timothy and Judy Phillips | Vehicle:  2013 Ford Expedition | Sales:  Christopher Nealer

Customer:  Andrea Arciniega of Sacramento, CA | Vehicle:  2012 Ford Fusion | Sales:  Christopher Nealer

This is Alicia Hernandez, she bought a fiesta and her mother is Jennifer Dozier she bought an Escape. Jennifer lives in Oakley and Alicia lives in Sacramento.

"The service advisor, Ed Rieks, is always courteous and informative. A pleasure to deal with."

"I brought a car in for a pre-­?sale inspection. It underwent a thorough inspection, which really helped me to decide about purchasing it or not. JR Reyes was my service adviser-­?-­?as always-­?-­? and as always I was I was completely and totally satisfied with his service. He is the best, and I recommend him and Future Ford of Sacramento's garage to everyone! I've been going there for nearly 15 years and have always been very satisfied with JR's help and advice and the service my cars have received! I truly wouldn't go anywhere else!!"

"Lisa Miller was very informitive and professional. Like the free car wash coupon too..."

"The service I received continues to be superior to any other dealership that I have used. The people that work at FUTURE FORD OF SACRAMENTO are of the highist quality,and when I drive my truck away from the "Quick Lane" service area,I know that everything is OK !!!! The Quick Lane Manager, Mr. Jim Tompkins is a real asset to FUTURE FORD OF SACRAMENTO. Thanks once again for taking good care of my F150 Truck. Sincerely, Robert A. Gibbs"

"Lisa went above and beyond. Excellent customer service. Job well done. Thank you."

"best service ever"
JAMES , ANDERSON, California.

"Service advisor john is very nice to work with he's very happy helping you with problems and my car was handled with care which I appreciate that's important to me that it comes back with no problems scratches dents etc."

"had expected that my car would take a little longer to be completed. It was ready sooner. I was greatly pleased."

"Initial contact was with Stan Thomas, he did a great job of following up. Worked with Bill Healey for the purchase of our truck, and will highly recommend his services to my friends and family. Bill provided a great customer experience. Met Rod Collins and he sealed the deal in a way a good GM should. Shane Weirick in finance did a fantastic job of explaining all the various needs, requirements, and options so we could make educated decisions. GREAT EXPERIENCE at Future Ford. Looking forward to having the same level of customer satisfaction from the Service Department. Thank You, Daniel & Karen Wise"
DANIEL , ACAMPO, California.

"My service advisor took really good care of me and kept me in the loop at every turn, he even brought my car to me"

"Fast courteous service, no hidden charges."

"My service adviser was honest and up front"
MATTHEW , CARM, California.

"What can I say, done on time, called me to advise me of problems and cost for approval. Everything I expected was delivered. could not ask for anything more."
JOHN , ORANGEVALE, California.

"I was advised what the service would consist of and the potential time that would be alloted to repair my vehicle."

"The Cholet cookies, Everyone is friendly the Service Rep JR is out standing, Don is a outstanding Mech, will inform you if he finds a different problem that needs taken care of etc."

"Braden was great! Kept me informed in a friendly professional manner."
SHERYL , RIO LINDA, California.

"Nick was great! Everything went smoothly and we will return for future service needs and recommend our friends and family too."

"My Service Adviser, John Dacy, was the most professional and competent service personnel I've ever dealt with at any dealer's service dept. The service dept. at Future Ford should be a model for every dealership regardless of car manufacturer."

"Jim Tompkins went over and above to make sure I was completely satisfied with both the service and the price. I will definitely be back."
LINDA , FAIR OAKS, California.

"Jim Tompkins went over and above to make sure I was completely satisfied with both the service and the price. I will definitely be back."
LINDA , FAIR OAKS, California.

"Not only was my vehicle done on time, it was actually early. The service was fabulous and I will continue to receive the service for all of my vehicles at Future Ford on Madison."
MARK , ROCKLIN, California.

"My service was performed deligently and timely. Thank you very much!"

"Friendly , donuts in waiting room, when everyone was busy manager step up to help"

"My issue is not with the dealership itself, as they always have treated me well. It is the fact that my 2013 Ford Mustang had to be in the shop for two weeks to get a replacement motor at 18K miles."

"Tony Sanchez was very professional and helpful"

"Andy Cohen did a great job keeping me informed of the progress/timeline of my vehicle. Everyone I spoke with on the phone and in person was very helpful. Great overall experience and service!!!"

"Service Advisor Rey Reyes (JR) took immediate action as soon as I arrived for a 3 p.m. appointment for work that would take about an hour, especially since mechanics were scheduled to leave at 4 p.m. Mechanic Jason got started right away and finished quickly. Thank you to both of them for their courtesy, efficiency and professionalism!"
TOM , SACRAMENTO, California.

"Andy was very helpful and friendly."

"Easy drop off and came back to pick it up when it was convenient for me."

"The service and the attention were SUPPER.Than'k a lot"
LINO , ELK GROVE, California.

"Braden is a terrific advisor and always takes care of my car care with professionalism and diligence. Thanks!"

"Colby remember who I was and my vehicle was repaired very quickly much to my delight. Great job."
BRANDY , GALT, California.

"Carl and the Service Advisor JR Reyes did what they said the would. They wanted to try 3 things one at a time and it worked. Carl said he had the 3 things fix other Transmission, but he wanted to do one at a time, That was ok with me."

"Always friendly and very fast service."

"Great Job and fast!"

"The service was fine. However, since the service changed the date and time it would have been nice if the technician had updated them before returning the car to me."

"Friendly and communicated the entire time about the status of my vehicle"

"Braydon was excellent, thank you!"

INA , SACRAMENTO, California.

"The openness and honesty of the service people, and their willingness fix problems without quibbling."
JOHN , SACRAMENTO, California.

"Very friendly cheerful .Seem to enjoy meeting customers"

"They worked with me to keep the needed services affordable."
RALPH , CARMICHAEL, California. 

"Your finance department.They did a fantastic job on answering my questions.Customer service was a top priority I will be back thanks to your finance department!!"

"Nick was amazingly happy and willing to help."

"Working with Jim Tompkins and Ed Reike each time I bring one of my 3 Fords in for service. They are "outstanding". Thanks you. Ricco Ches 916.869.4447"


Customer:  Ryan and Leah Price of Citrus Heights, CA | Vehicle:  Certified Preowned 2013 Ford F150 | Sales:  Alex Panchenko

Customer:  Mike Hatfield of Sacramento, CA  | Vehicle:  2012 Ford Focus | Sales:  Kyle Meyer

Customer:  Steven Olin and Salvador Gomez of Sacramento, CA | Vehicle:  2014 Ford Focus SE HB | Sales:  Alex Panchenko

Customer:  Jeff Johnson and Brittney Stewart | Vehicle:  2014 Ford Focus | Sales:  Kyle Meyer

Customer:  Bernadette Perkins of Sacramento, CA | Vehicle:  2014 Ford Fiesta | Sales:  Alex Panchenko

Customer:  Robert Romero and Angela Sanchez | Vehicle:  2005 toyota Solara | Sales:  Daniel Tellez

Customer:  James and Lorena Rideout of Sacramento, CA | Vehicle:  2009 Dodge Journey | Sales:  Daniel Tellez

Customer:  Kristine Clark of Sacramento, CA | Vehicle:  2009 Hyundai Elantra | Sales:  Stan Thomas


Customer:  Julia Fowler of Fair Oaks, CA | Vehicle:  2014 Ford Focus HB | Sales:  Daniel Telez


Customer:  Nicole Jones of Sacramento, CA | Vehicle:  2013 Ford Escape | Sales:  Brett Leavitt

Customer:  David Lopez of Sacramento, CA | Vehicle:  2011 Certified Pre Owned Ford Escape |  Sales:  Brent Leavitt

Thank you for providing us personalized service.  I believe that taking a 'partnered' approach to the sales process creates mutual respect and a satisfactory outcome.  Your commitment and flexibility in communication made it easier to conduct business with my busy schedule.  Keep building upon these attributes and you will have continued success.  Purchasing two cars from you in 30 days makes a statement in itself.

Please be sure to forward this note to your manager as you deserve recognition.  We will be sure to refer all business to you. 

Also, feel free to use me as a sales or personal reference..

Thank you,

Rob P.

*2014 Fiesta Ecoboost

*2014 Focuse SE

I just wanted to say thank you again for the amazing customer service you provided me. You all went above and beyond during the process of getting this new Fusion and I'm so in love with it! I don't have everyone's email who helped on this, but please let everyone know what a wonderful experience I had!

Also, I posted a picture of the car on my Facebook and within 15 minutes had a friend (who is a dad of two college kids) ask me about the car because he wants one now!! I told him to give you guys a call. Thank you again!!

Rachel S.

Customer:  Ed Tagala of Rocklin, CA | Vehicle:  2013 Ford F150 Pickup | Sales:  Alex Panchenko

Customer:  William and Michele Landley of Valley Springs, CA | Vehicle:  2011 Certified Pre-Owned Ford F150 Pickup | Sales:  Alex Panchenko

Mr. Collins,

You will recall our conversation of last week regarding my difficulties finding appropriate tire cables for my (my wife's) 2014 Ford Fusion.  You referred me to Mr. Jim Thompkins who promptly called me and arranged with personnel at Radial Tire to fit the car with cables.  Yesterday, Saturday, Kathleen and I went to Radial Tire, and were given first class service immediately which included fitting the Fusion's tires for cables and a lesson for me on cable installation (like I am going to roll around in the snow sometime trying to put on cables!)  Just kidding!  Anyway, I appreciate the expeditious and very courteous handling of this matter and it's very favorable solution.  Also, thanks for paying for the cables.  My dealings with you all were top notch and I just wanted to let you know that.
- Lary H.

I just wanted to thank all 3 of you for helping my daughter, Allison Werner get a car.  Each of you went above and beyond to make that happen.

Rod, when we contacted you about the problems Allison was having with her car in Texas you fixed everything free of charge and made sure Allison had a rental car while the repairs were being made.  I realize you had to put money out of Future Ford's pocket to make it all happen since Allison was out of state and the car couldn't be fixed at your facility.  It's one thing to say you can fix it at your shop it's another to say I will pay someone else to take care of you.  Service doesn't get any better than that!!!

Robert, from the moment I started talking with you I knew you were not an ordinary salesperson.  You have always been genuine and eager to help us.  Normally working with a car salesperson is like swimming in shark infested waters however, that's not the case working with you.  You don't have a shark like mentality so it made working with you a pleasure.  Thank you for listening to us and providing a car that fit within in our overall needs!!!

Scott you didn't have to but you made sure that funding was made available to us so Allison would have a car to drive.  I was devastated when I got the call saying the car was going to have to be returned because no one was willing to be our lender.  Thankfully, you attended to the situation and made sure we were given the financing needed for us to keep the car.  We are current on the loan and could not have purchased the car without your assistance!!!

Words cannot possibly express my gratitude.  I have told everybody I know that if they need a car they should make the drive to Future Ford of Sacramento.  Allison's had the car for almost a year now and she really likes it.  Thank you again gentlemen; we couldn't be happier with car and the customer service we received from each one of you.  Now if you could just get me a new Expedition for $50.00 I'd be singing a new song (ha, ha)!!  All kidding aside, it was a pleasure working with you.  We look forward to working with you in the future.  Have a great weekend.

-Dionne W.

Customer:  Rodney Lopez of Sacramento, CA | Vehicle:  2009 Ford Focus | +Sales:  Alex Panchenko

Customer:  Johanna and Chris Keys of Pacifica, CA | Vehicle:  2011 Chrysler Pacifica Minivan | Sales | Andrey Gontar

Good Morning Rod,

I just wanted to take the time to tell you what a great experience Tami and I had at your dealership.  Our friendship aside, everyone we came into contact with was exceptional.  The friendliness just in general inside the four walls was incredible. Everyone that walked past us engaged; asking us if we would like water, needed help, or just a "hello."

 The employees that were involved with our transaction were very helpful and professional (Scott, Meysam, and Navid).  Navid went above and beyond for sure dealing with the key issue.

 Thank you again for the great experience

 Bryan and Tami M

Customer:  Adam O'Neal of Sacramento, CA | Vehicle:  2011 Ford Explorer | Sales:  Alex Panchenko

Customer:  Nakia Zinsky of Sacramento, CA | Vehicle:  2008 Toyota Corolla | Sales:  Alex Panchenko

Customer:  Alex Hurst of Brentwood, CA | Vehicle:  2014 Ford F150 | Sales:  Jacob Sherwood

Customer:  Shannon Sober of Corona Del Mar, CA | Vehicle:  2014 Ford Escape Titanium | Sales:  Thomas Sober

Customer:  Noelle Pratt of New York, NY | Vehicle:  2010 Toyota Camry | Sales:  Travis Withrow and Kathy Burrage

Customer:  Chelsea Odel of Rio Linda, CA | Vehicle:  2014 Ford Fusion SE | Sales:  Steve Burton

Julia Fowler from Fair Oaks | New Focus hatchback

Customer:  Lavell Fowler of Sacramento, CA | Vehicle:  2014 Ford Taurus SEL | Sales:  Alex Panchenko

Customer:  Melanie of Sacramento, CA | Vehicle:  2014 Ford F150 FX2 | Sales:  Alex Panchenko

Kelly McCoy from Elk Grove with Obeth Davilla and her new Ford Explorer Sport

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Customer:  Monique Baily of Sacramento, CA | Vehicle:  Certified Pre-Owned 2012 Ford F150 XLT traded in her soccer mom Chrysler Town and Country | Sales:  Thomas Sober

Customer:  Todd and Dana Ratigan of Omaha, NE | Vehicle:  2014 Ford Raptor | Sales:  Tyler Swedensky
Customer:  Sarah Parsons of Stockton, CA | Vehicle:  Certified Pre-Owned Ford Fusion SES | Sales:  Alex Panchenko

Customer:  Brett Robinson of Camino, CA | Vehicle:  2013 Ford F150 | Sales:  Daniel Tellez

Customer:  Michaela McCarthy of Stockton, CA | Vehicle:  2014 Ford Fusion | Sales:  Thomas Sober

Customer:  Olivia Holcomb | Vehicle:  2014 Ford Focus | Sales:  Joseph Khatter and Kyle Saephanh

Customer:  David and Suzie Floyd of Orangevale, CA | Vehicle:  2014 Ford F150 XLT Pickup | Sales:  Thomas Sober

My  car is still awesome just like all the staff at Future FORD  Sacramento.  I feel like a valued customer every time I get my car  serviced and appreciate all the pleasant experiences I've had so far at  your dealership and service department.  I definitely recommend your  dealership to my friends, family, and acquaintances!
- Jen Steele

Customer:  Julie Zukolsko of Sacramento, CA | Vehicle:  2008 Ford Fusion | Sales:  Kathy Burrage

Customer:  Bill and Jennifer Budd of Lincoln, CA | Vehicle:  2013 Ford Focus | Sales:  Stan Thomas

Customer:  Brandon Bryant Sacramento, CA |  Vehicle:  2008 GMC Envoy |  Sales:  Daniel Tellez

Customer:  Jamey Church |  Vehicle:  2014 Ford Fusion |  Sales:  Stan Thomas

Great Service!

Colby was my contact at the truck center, my new F-350 diesel was in for it's first service and we discovered my horn did not work, since it is my  busy season (I do accounting and taxes) he was able to work around my  schedule to get it fixed.

We'll Make you Smile!

ecent Happy Customers:



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